Comment, Compliment or Complaint
During your time in care the council would like to know how good the services are this can be done through the councils Customer Relations Team by Comment, Compliment or Complaint.
Tell us you ideas on how we could make our services better.
Tell us if you’ve been happy with a service or a member of staff.
Tell us if you’re unhappy with a service, have been treated unfairly by a member of staff or have been told you can’t have help from the service.
United Nations Conventions on the Rights of the child
You have the right to be heard.
You have the right to express yourself.
You are important and adults need to remember this.
How to tell us about your Comment, Compliment or Complaint
If you want to make a complaint about social services and would like someone to help and support you, we can get you an advocate. An advocate is someone who doesn’t work for the council who will help you to make your complaint.
What happens next?
When we receive you Comment, Compliment or Complaint we will write to you to let you know we’ve got it and what we will do. If you’ve made a complaint we will tell you the name of the person who is going to try and sort out the problem and when by. Once your complaint has been answered we will contact you to see if you are happy. If you don’t think your complaint has been sorted out we can tell you what you can do next.
Other action you can take.
If you’re not happy with how your complaint is handled, you may want to contact the Local Government Ombudsman. You can do this at any time. The Ombudsman usually expects the Council to have had the chance to look into your complaint first. You can contact them on 0300 061 0614 or write to: Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH